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COVID-19 impact. Information here X Subscribe to our free newsletter and get blog updates in your inbox Welcome back Not You? Don't Show This Again. Your Genesys Blog Subscription has been confirmed! Please be sure to whitelist [email protected] to ensure you receive Genesys emails. Genesys Executive AppFoundry Podcast Genesys.com Select Region Genesys Cloud: The Way Forward, It Is Read Blog Businesses Step Up to Deliver Critical Customer Support Businesses Step Up to Deliver Critical Customer Support Read More Want more? Subscribe to our free newsletter and get the Genesys blog updates in your inbox. Shaping the Employee Experience to Improve Customer Experience Marcela Areiza January 8, 2020 In a world of online reviews, ratings and referrals, delivering an exceptional customer experience becomes the end goal for any... Read More AI Ethics: One Year Later Olivier Jouve November 13, 2019 The rise of artificial intelligence (AI) in the customer experience space was — and still is — raising new ethical questions... Read More Putting Your Customers and Employees First During COVID-19 Walla Oriqat April 2, 2020 The COVID-19 pandemic is no doubt one of the most significant moments in our history. People across the globe are experiencing... Read More Securing Customer Data in a Cloud Contact Center Michelle Boisvert April 1, 2020 One of the most important elements of providing an excellent customer experience is safeguarding customer data in your contact... Read More Staying Safe — and Sane — in a Work-From-Home World Nancy Kirwan April 1, 2020 The orders to stay in and work from home, if you can, got me thinking: Working remotely is an accepted norm at Genesys. We’re a... Read More No Stone Unturned: Voice Interaction Analytics in the Contact Center Rakesh Tailor March 31, 2020 Calls between agents and clients can be a treasure trove of information. However, it takes some effort to extract the real value... Read More 5 Contact Center Laws Debunked Sue Harkreader March 30, 2020 Contact centers run on both spoken and unspoken rules. While perusing Ted Talks, I came across a fascinating session about the... Read More Build the Omnichannel Contact Center of Your Dreams Michelle Boisvert March 26, 2020 In the contact center business, you might dream of the perfect platform — one that’s designed from the ground-up to deliver... Read More Calculating the Value of an Omnichannel Customer Experience Stuart Crutchfield March 25, 2020 Your contact center likely offers customers several ways they can communicate with you — multichannel operations. With this... Read More Migrate Your Contact Center to the Cloud — Piece by Piece Nico van Eyssen March 24, 2020 The benefits of a cloud-based architecture over an on-premises one are easy to prove. Multiple companies in a range of... Read More Keep People at the Heart of Your Omnichannel Customer Experience Sue Harkreader March 23, 2020 The modern contact center is becoming more diverse and complex as automation and artificial intelligence (AI) manage the low... Read More AI Ethics: The Conduit for Safer AI Farhaan Serang March 23, 2020 You might be familiar with the phrase, “Data is the new oil.” You might even be familiar with the updated slogan, “If data... Read More 4 Reasons to Move to an Integrated WEM Suite Marcela Areiza March 19, 2020 Many companies find they need to resort to disparate systems from multiple vendors to achieve a holistic approach for workforce... Read More Bringing Empathy to the Tee Sung Yeun Byun March 19, 2020 Now more than ever, the days of COVID-19 call for us to be kind to one another. This is one of those extraordinary times when, on... Read More From On-Premises to Cloud: The Evolution of Contact Centers Sam Bader March 18, 2020 The move to a cloud contact center starts with foundational decisions on what matters most. Putting your customers first and... Read More +1.888.436.3797 Contact us Support Select Region Site Map Blog Products Genesys Cloud Genesys Engage Company Newsroom Social Responsibility Leadership Careers About Genesys Every year, Genesys ® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service ℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud ™ , an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Copyright © 2020 Genesys. All rights reserved. Terms of Use | Privacy Policy | Email Subscription...