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Home Genesys.com Podcast Select language APAC English (Singapore) Japanese Korean EMEA Dutch French German Italian Polish Russian Turkish Queen’s English NA / LATAM English Portuguese Spanish Accelerating Corporate Sustainability Is a Continual Goal Read blog Filters Select topic AI and Machine Learning Announcements Cloud Customer Highlights Customer Journey Management Digital Ecosystem Experience orchestration Industries Inside Genesys New Features Workforce Engagement Unleashing the Power of Customer Journey Orchestration Today, customers want to achieve their service and purchasing goals through simple and connected experiences across any channel... Ian Felder May 10, 2024 Mastering Data Analytics for Customer Experience Excellence Data analytics and experience orchestration are two distinct but related concepts that are increasingly important as businesses... Ricardo Solano May 10, 2024 How Businesses Put Experience Orchestration Into Practice Giving customers a great experience has become as much a part of strategic planning for businesses as pricing, quality,... Chris Becker May 10, 2024 Unlocking the Secrets of Personalized Customer Journeys Modern digital experiences have changed expectations. Customers expect you to know about their needs and preferences — and... Ian Felder May 9, 2024 Meet the Future with AI-Powered Experience Orchestration Artificial intelligence (AI) technologies promise to improve nearly all aspects of the customer experience (CX) while driving... Rahul Garg May 9, 2024 5 Ways to Reduce Agent Effort in Customer Service You know how the old saying goes: Happy agents, happy customers.” And although recent research has proven this adage to be... Devin Poole May 8, 2024 Genesys and ServiceNow: The Power of a Unified Experience It’s no secret that delivering exceptional customer experiences is a cornerstone of success for organizations across industries... Olivier Jouve May 7, 2024 Leading in the AI Era Means Rethinking Executive Roles AI is changing everything, including your C-suite. We’re still in the early days of the AI era, and it’s already been a... Eva Majercsik May 6, 2024 Shaping the Experiences of Tomorrow — Today AI is driving a seismic shift in customer and employee experiences, including how businesses manage them. With nearly unlimited... Janelle Dieken May 4, 2024 Top 5 Gotchas of Moving to a Cloud Contact Center Any change, even a change for the better, is always accompanied by drawbacks and discomforts.” – Arnold... Melissa Swartz April 25, 2024 Personalize Outbound with Agent-Initiated WhatsApp Messages Proactive communication is a great way to make existing customers feel better about your brand. It can also reduce the need for... Anthony Romero April 24, 2024 Accelerating Corporate Sustainability Is a Continual Goal More than 50 years ago, the first Earth Day signaled a growing awareness of the health of our planet and that it needs our... Bridgette McAdoo April 22, 2024 Harnessing the Power of AI with a Move to the Cloud It was a startling outcome back in 2011 when IBM Watson trounced two Jeopardy champions in a highly anticipated match-up. It took... Kyle Kuntz April 17, 2024 CX Transformation Primer: 7 Tips for Continued Success Customer experience transformation is happening whether organizations are ready for it or not. The longer a business waits, the... Ginger Conlon April 16, 2024 CX Leaders: Now Is the Time to Adapt and Embrace AI Experience transformation: Moving continuously toward more personalized, empathetic interactions for customers and employees.... Ginger Conlon April 4, 2024 Want more? Subscribe to our free newsletter and get blog updates in your inbox. +1.888.436.3797 Contact us Glossary Professional Services Support Select Region Global Offices Site Map Blog Products Genesys Cloud System Status Company Newsroom Sustainability Leadership Community Careers Legal About Genesys Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Copyright © 2024 Genesys. 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